Organisation Details

Organisation

Name
Child Death Helpline

Venue Address

Address 1
Helpline Only
Town
HELPLINE
Postcode
OX0 0XO

More About The Organisation

Organisation Description

About the Organisation

The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the Helpline might be parents, grandparents, siblings, other family members, friends or professionals involved with the dead child.

We offer a confidential, safe and empathic environment within a caller can talk openly about the child’s life and death. Callers are given the opportunity to freely express their worries and emotions.

We provide support not only at times of crisis but also for ongoing needs of callers over their lifetime. An interpreting service is available. Your call will be answered by a bereaved parent.

Opening Times
MondayFrom 10:00To 13:00and 7.00pm - 10.00pm
TuesdayFrom 10:00To 16:00and 7.00pm - 10.00pm
WednesdayFrom 10:00To 16:00and 7.00pm - 10.00pm
ThursdayFrom 10:00To 13:00and 7.00pm - 10.00pm
FridayFrom 10:00To 13:00and 7.00pm - 10.00pm
SaturdayCLOSED
SundayCLOSED

Organisation Details

Type Of Service
Helpline
Who can use your service?

Anyone affected by the death of a child of any age, from pre-birth to adult.
Parents.
Brothers and sisters.
Grandparents, other relatives.
Friends,teachers.
Emergency services staff, healthcare professionals.

Can siblings who are not disabled use your service?

Accessibility

Physical Environment Accessibility

Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have an induction loop and / or radio mikes?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No

Training & Policies

Please indicate the ratio of staff / volunteers who have knowledge and experience of:

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None

Does your organisation have policies and procedures for:

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No

This organisation was last updated on Tuesday, 11 Jul 2017 3:32 PM - if you think this information is out of date or inaccurate then please let us know

Back to search results

Add to Favourites

Favourites are stored until you quit your browser. Please create an account or login to store your favourites permanently.