Service Details

Venue Address

Address 1
Children's Centre
Address 2
Royal United Hospital (RUH) , Combe Park

More About The Organisation

About the Service

About the Organisation

Our key purpose for children and young people with additional needs and complex disabilities is to help optimise their quality of life , for example to participate in activities that they want and need to do.

Our team will work together with the child`s family/carers, and with other professionals who may be involved, to try to improve or reduce the impact of the child`s difficulties in all aspects of their life.

Our integrated therapy team is made up of specialised qualified Physiotherapy and Occupational Therapy staff, as well as experienced Therapy Support Workers. Physiotherapists help children with their posture and how they move their bodies. Occupational Therapists help children to access the activities that they want and need to do.
Therapy support workers help provide added input with the therapy programmes provided from the therapy team.

How do children access the service?
Children can be referred into the service from their GP, Paediatrician or by any other health professional e.g. Health Visitor or School Nurse. We also accept referrals from Special Educational Needs Officers (SENCO) at schools and nurseries. We do not accept first time referrals from parents or carers, but we will see children for further assessment if they are previously known to our service for the same problem.
Our waiting time varies depending on number of referrals and staffing levels at any one time. However, our maximum waiting time from receipt of referral is no more than 8 weeks.
Our service is provided through the NHS. We currently do not have the capacity to provide additional service through the use of personal budgets.

How are decisions made about who can use our service?
Referrals are looked at by senior therapists to decide whether our service is the right place to meet the child`s stated needs.
If the referral is appropriate an appointment is sent to the child`s family/carers for their child to have a first assessment.
If the referral is not appropriate for therapy a letter is sent to the referrer and the family/carers explaining that, as therapy will not benefit the problem which the child has been referred for, the child will not be seen.

What happens following a referral?
After a referral is received by the service a first assessment is carried out to see where therapy input may help. Individual goals are agreed with the child and / or their family/carers focusing on what they hope to achieve from therapy. A programme tailored to the child’s individual needs is put together by the therapist. This aims to be built into and around the child’s daily activities, supported by the child`s family/carers. The programme will be reviewed by the therapist to see what progress has been made and to make changes as needed.
The level of service provided is agreed by the clinical commissioning group which sets the staff time and resources available.

Where the service located is and what areas does it cover?
Our service covers the whole of BANES. We are based in the Children`s Centre at the Royal United Hospital (RUH) but also work in early years settings, schools and homes where appropriate. We also treat children admitted to children`s ward at the RUH if required.

How we communicate with service users
We have won awards from the Children’s Society for the work that we have done seeking the views of children and their families attending outpatients at the RUH. We are currently considering how we can effectively gain the views of even more of our service users.
We have written information in leaflets explaining about the services provided by the Physiotherapy and Occupational Therapy teams. We have a leaflet for the 0-4s Therapy Boost programme which is a short burst of intensive input for children with complex need requiring two or more therapies. We also have written information for parents about specific conditions their child may have.
We provide regular feedback to parents/carers about their child’s progress in person as well as by telephone and letters. We keep in touch with parents/carers using phone, text and email. We have access to telephone translation and signing services if needed.

Disabled access
Our base at the Children`s Centre in the Royal United Hospital is completely wheelchair accessible and hoists are available if required. There is a large, child friendly waiting area and an outdoor play area.
Training requirements for our staff supporting children and young people with SEND
All our qualified staff are required to provide evidence of continuing professional development in order to be registered with our professional bodies. All staff have to complete regular mandatory training in areas such as resuscitation, manual handling and safeguarding. Our staff also access both in-house as well as national training as appropriate.

Who can you contact for further information?
If you think that your child may benefit from being assessed by one of our team, discuss it with one of the professionals who can refer to our service e.g. GP, Health Visitor, SENCO. Once your child has been referred to us you can contact our team either through your allocated therapist or via our office: 01225 824220

How do people access your service?
They need a referral

Service Details



Type Of Service
We support the following age groups:
0-5 Years 5-11 Years 11-14 Years 14-25 Years
Who can use your service?

We accept referrals for children from birth to 19 years old (if attending a special school). We see children with a wide range of disabilities and needs. We see children with conditions that they are born with, or have acquired through illness or injury. Their problems may involve muscles, bones, or the nervous system as well as having other impairments that may affect their function e.g. visual or hearing loss.
Our team works together with the child`s family/carers, and with other professionals who may be involved, to try to improve or reduce the impact of the child`s difficulties in all aspects of their life.
We do not provide a service for children with a diagnosis of Chronic Fatigue Syndrome, as children and young people with this condition are seen by therapists in a separate specialist team.


Physical Environment Accessibility

Is there accessible parking on site?
Is there a pedestrian route?
Are doors 900mm or more wide, with flat thresholds?
Do you have external ramps?
Do you have a lobby / porch area?
Are there interior automatic doors?
Are there wide unobstructed corridors (minimum 1200mm)?
Do you have a lift for wheelchair users?
Do you have internal steps?
Do you have accessible toilets?
Do you have a soft play area?
Do you have a sensory room or area?