Service Details

Venue Address

Address 1
Head Office
Address 2
15-17 The Broadway
Town
Hatfield
County
Hertfordshire
Postcode
AL9 5HZ

Venue Contact Details

Telephone

More About The Organisation

About the Service

About the Organisation

People contact us about all aspects of family life that include all stages of a child’s development, issues with schools and parenting/relationship support.

We also respond when life becomes more complicated and provide support around family breakdown, aggression in the home, bullying at school, teenage risky behaviour and mental health concerns of both parents and their children.

We provide a 24 hour helpline, advice website, live chat and parenting/relationship support groups.

Opening Times
MondayFrom 09:00To 21:00
TuesdayFrom 09:00To 21:00
WednesdayFrom 09:00To 21:00
ThursdayFrom 09:00To 21:00
FridayFrom 09:00To 21:00
SaturdayFrom 10:00To 15:00
SundayFrom 10:00To 15:00

Service Details

Type Of Service
Helpline Web Site
We support the following age groups:
0-5 Years 5-11 Years 11-14 Years 14-25 Years
Can siblings who are not disabled use your service?

Inclusive Services

Additional and Special Educational Needs

Conditions we support
Autism / Aspergers Syndrome Communication Hearing Impairment Learning Difficulty Mental Health Physical Disability Visual Impairment

Accessibility

Physical Environment Accessibility

Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have an induction loop and / or radio mikes?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No

Training & Policies

Please indicate the ratio of staff / volunteers who have knowledge and experience of:

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None

Does your organisation have policies and procedures for:

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No