Service Details

Venue Address

Address 1
Elmfield House
Address 2
Greystoke Avenue
BS10 6AY

More About The Organisation

About the Service

About the Organisation

Provide support and teaching to children and young people with hearing, vision or multi sensory impairment, their families and educational settings from time of identification / diagnosis (which can be from birth). We provide support to promote child's development, to enable children and young people to access the curriculum and develop skills to promote achievement and independence. Supporting their families, carers, schools and early years settings to meet the equality duty and ensure access as well supporting and other agencies. The support provided includes specialist assessment including statutory assessments, supporting parents/carers, EY sessions and opportunities for parents to meet each other, training opportunities to educational settings and others, direct teaching for some children with high level of need, environmental audits, advice at transition, etc.

Opening Times
MondayFrom 09:00To 16:00
TuesdayFrom 09:00To 16:00
WednesdayFrom 09:00To 16:00
ThursdayFrom 09:00To 16:00
FridayFrom 09:00To 16:00
How do people access your service?
They need a referral

Service Details


There is no cost to support/teaching required by children and young people with sensory impairment however, we do charge for other work that is not for a child with sensory impairment, e.g. we can provide training to educational settings and other organisations to raise awareness of sensory impairment, etc.

Type Of Service
Employment / Education and Training
We support the following age groups:
0-5 Years 5-11 Years 11-14 Years 14-25 Years
Who can use your service?

Children and young people with sensory needs, siblings are welcome to our early years sessions

Can siblings who are not disabled use your service?

Inclusive Services

SEND Contact

Do you have a SEND/Inclusion Contact?
SEND/Inclusion Contact Name
Joao Roe
SEND/Inclusion Contact Email
SEND/Inclusion Contact Telephone

Additional and Special Educational Needs

How do you aim to meet the unique needs of the child?

To achieve this we work with parents/carers soon after diagnosis to give information and help them promoting their child’s development. We support the development of communication including sign language for deaf children, and teh development of tactile means of communication (Braille, Moon) for children and young people with vision impairment. We provide advice and direct teaching to ensure chidlren and young people access the curriculum and we provide specialist assessments such as language, communication, IT, etc. We also offer family sessions for children in the early years where children and parents/carers can meet others, access a range of activities, specialist resources and information.

How do you promote positive relationships and ensure good, ongoing communication with families?

We communicate directly with service users throughout our work with them, we do annual questionnaires to children and young people (from KS2), parents/carers and educational settings’ staff to gather views on the impact of our support and how this has contributed to meet the child or young person’s needs. We use quality standards for sensory support services and work in partnership with parents.

Conditions we support
Hearing Impairment Visual Impairment


Physical Environment Accessibility

Is there accessible parking on site?
Is there a pedestrian route?
Is it smooth and with dropped kerbs?
Are doors 900mm or more wide, with flat thresholds?
Do you have external ramps?
Do you have a lobby / porch area?
Can wheelchair users clear the outer door prior to opening the inner?
Are there interior automatic doors?
Are there wide unobstructed corridors (minimum 1200mm)?
Do you have a lift for wheelchair users?
Do you have internal ramps?
Do you have internal steps?
Do you have a visual / flashing fire alarm?
Do you have accessible toilets?
Do you have an accessible changing room with a changing bed and a hoist?
Do you have an induction loop and / or radio mikes?
Do you have a quiet room or a quiet area?
Are there different rooms for activities and quiet time?
Yes but most of our work is provided at the child / young person educational setting and not in our offices
Do you have an outdoors play area?
Is this safe and enclosed?
Are the outdoor areas well lit (for evening activities)?
Do you have a soft play area?
Do you have a sensory room or area?