Service Details

Venue Address

Address 1
36 Old School House
Address 2
Britannia Road
Town
Kingswood
County
South Gloucestershire
Postcode
BS15 8DB

Venue Contact Details

Telephone

More About The Organisation

About the Service

About the Organisation

Information and support for all aspects of childhood continence, including daytime wetting, bedwetting, soiling and constipation.

The ERIC Helpline is available Monday - Thursday between 10.00am - 2.00pm on 0845 370 8008.

A full range of guides on bowel & bladder issues including potty training for children with additional needs is available at www.eric.org.uk/guides-to-childrens-bowel-and-bladder-problems

Continence products and literature can be purchased from ERIC online at www.eric.org.uk/shop

Opening Times
MondayFrom 10:00To 14:00
TuesdayFrom 10:00To 14:00
WednesdayFrom 10:00To 14:00
ThursdayFrom 10:00To 14:00
FridayCLOSED
SaturdayCLOSED
SundayCLOSED

Service Details

Costs

Calls to the Helpline cost 9.6p per minute, plus the phone company's access charge.

Type Of Service
Health Helpline Web Site
We support the following age groups:
0-5 Years 5-11 Years 11-14 Years 14-25 Years
Who can use your service?

Young people, children, parents/carers, Health Professionals.

Can siblings who are not disabled use your service?

Accessibility

Physical Environment Accessibility

Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have an induction loop and / or radio mikes?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No

Training & Policies

Please indicate the ratio of staff / volunteers who have knowledge and experience of:

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None

Does your organisation have policies and procedures for:

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No