Service Details

Venue Address

Address 1
NSPCC Weston House
Address 2
42 Curtain Road
Town
London
Postcode
EC2A 3NH

Venue Contact Details

Telephone

More About The Organisation

About the Service

About the Organisation

ChildLine is the UK's free, 24-hour helpline for children in distress or danger. Trained volunteer counsellors comfort, advise and protect children and young people who may feel they have no where else to turn.

Childline is yours – a free, private and confidential service where you can be you. Whatever your worry, whenever you need help, however you want to get in touch. We're here for you online, on the phone, anytime.

Opening Times
Monday24 hours
Tuesday24 hours
Wednesday24 hours
Thursday24 hours
Friday24 hours
Saturday24 hours
Sunday24 hours

Service Details

Costs

Free

Type Of Service
Friendships, Relationships and Community Helpline
We support the following age groups:
0-5 Years 5-11 Years 11-14 Years 14-25 Years
Who can use your service?

Any young person.

Can siblings who are not disabled use your service?

Inclusive Services

Additional and Special Educational Needs

Conditions we support
Autism / Aspergers Syndrome Communication Hearing Impairment Learning Difficulty Mental Health Physical Disability Visual Impairment

Accessibility

Physical Environment Accessibility

Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have an induction loop and / or radio mikes?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No

Training & Policies

Please indicate the ratio of staff / volunteers who have knowledge and experience of:

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None

Does your organisation have policies and procedures for:

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No